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Q & A

FREQUENTLY ASKED QUESTIONS:


How long will it take to ship?

Please understand that we may have delays in shipping times due to busy periods (especially around Christmas time)

Our current guesstimate is:
* 2-4 working days Waikato & Auckland
* 2-5 working days for rest of North Island
* 3-7 working days for South Island
* 3-10 working days for rural delivery (this really varies from driver to driver)
* AUSTRALIA 10-15 working days

UPDATE: Due to huge cost increases and unreliable shipping, we have temporarily had to turn off shipping to the rest of the world. 

What happens if my order is damaged?

Please let us know as soon as possible (with a photo), and we will replace the damaged item immediately.  If you would prefer a refund, just let us know and we will sort that for you.

What happens if an item is SOLD OUT?

If an item sells out, we will put a note on to let you know when it is next available.  If you are nervous about missing out, contact us, and we can put through a back-order. 

When an item is limited Edition, it can become permanently unavailable. 

Does Kat hand autograph every book?

Yes! Let me know if you would like a special message.

Thank you so much! Every time somebody makes an order, we do a little happy dance!